Welcome to Lucky Scoops ZA. By using our website and placing an order, you agree to the following terms and conditions.

General

• By accessing this website, you agree to be bound by these Terms & Conditions
• We reserve the right to update or change these terms at any time

Products & Orders

• All products sold are mystery scoops containing randomly selected items
• We do not guarantee specific items in any order
• Product images are for illustration purposes only

By purchasing, you accept the nature of a surprise product.

Pricing

• All prices are listed in South African Rand (ZAR)
• Prices are subject to change without notice
• We reserve the right to correct pricing errors

Payments

• Payments must be made in full at checkout
• We use secure third-party payment providers
• We do not store your payment details

Shipping

• Orders are processed within 1–3 business days
• Delivery times are estimated at 2–5 business days
• We are not responsible for courier delays once the order has been shipped

Returns & Refunds

• Due to the mystery nature of our products, returns are not accepted based on personal preference
• Refunds or replacements are only provided for damaged or faulty items, subject to our Refund Policy

Order Cancellations

• Orders can only be cancelled before they are processed
• Once packed or shipped, orders cannot be cancelled

Limitation of Liability
Lucky Scoops ZA is not liable for:

• Any indirect or consequential loss
• Dissatisfaction due to the random nature of products
• Delays caused by third-party couriers

Intellectual Property

• All content on this website (images, branding, text) is the property of Lucky Scoops ZA
• It may not be copied or used without permission

Privacy
Your personal information is handled in accordance with our Privacy Policy.

Contact Us
For any questions, please contact us:

Emails: orders@luckyscoops.co.za