At Lucky Scoops ZA, we aim to get your order to you as quickly and safely as possible.

Processing Time

• Orders are processed within 1–3 business days
• Orders are packed with care and prepared before shipping

During busy periods, processing may take slightly longer.

Shipping Time

• Estimated delivery: 2–5 business days (within South Africa)
• Delivery times may vary depending on your location and courier

Shipping Costs

• Shipping is calculated at checkout
• We may offer flat-rate shipping or free shipping promotions from time to time

Courier Services
We use trusted courier partners to ensure safe and reliable delivery.

Once your order is shipped, you will receive a tracking number.

Delays
While we do our best to meet delivery times, delays may occur due to:

• High order volumes
• Courier delays
• Weather or unforeseen circumstances

We appreciate your patience in such cases.

Incorrect Address
Please ensure your delivery details are correct.

• We are not responsible for orders delivered to incorrect addresses provided at checkout
• Additional shipping fees may apply for re-delivery

Lost or Stolen Parcels
Lucky Scoops ZA is not responsible for parcels that are lost or stolen after delivery has been confirmed by the courier.

Contact Us
If you have any questions about your order, please contact us:

Emails: orders@luckyscoops.co.za