At Lucky Scoops ZA, each scoop is carefully packed with a variety of surprise items. Because of the nature of our products, all scoops are mystery-based and randomly selected.

No Returns on Preference
Due to the mystery nature of our products:

• We do not accept returns or refunds based on personal preference
• We do not guarantee specific items in any scoop
• Items shown on our website or social media are examples only

By placing an order, you agree to receive a random selection of items.

Damaged or Faulty Items
If your order arrives damaged or faulty, we will gladly assist.

To qualify:

• You must contact us within 48 hours of delivery
• Provide clear photos of the damaged item(s)
• Include your order number

Once approved, we may offer:

• A replacement item
• Store credit
• Partial refund (where applicable)

Missing Items
If an item is missing from your order:

• Contact us within 48 hours of delivery
• We will investigate and resolve the issue accordingly

Non-Returnable Items
For hygiene and safety reasons, we do not accept returns on:

• Opened products
• Used items
• Items not in original condition

Order Cancellations

• Orders may only be cancelled before they are packed or shipped
• Once an order has been processed, it cannot be cancelled

Contact Us
If you need help, please contact us:

Emails: orders@luckyscoops.co.za